OUR POLICIES
Thank you for inquiring about our accommodations!
Please carefully review our policies. We look forward to hearing from you!
All accommodations may be subject to Mexican hospitality taxes.
All accommodations are for non-smokers and are pet free to accommodate those with allergies. Smoking outdoors is permitted in some areas. Our facilities are best suited for adults and children over 12.
Your room is ready after 3PM on the day of arrival. Check out is before noon on the day of departure. We request specific arrival estimates to ensure that staff is available to greet you. If you expect to arrive after 9 pm this is especially important! Early and late arrivals may be accommodated with an extra fee.
Because of the individuality of rooms and suites, and our limited number of accommodations, we ask that any changes to reservations be made with as much notice as possible.
In the event your room or suite is not available on your day of arrival we will we will issue a full refund OR find comparable accommodations.
FOR WHOLE HOUSE GROUP RESERVATIONS, a non-refundable DATE HOLDING FEE OF $1000 USD is required; this Booking Fee will be applied to the balance due, and returned after the final cleaning with no unusual cleaning or damage concerns noted.
The following guidelines apply:
· 7 nights or less in advance – payment in full due at time of reservation. More than 7 nights in advance -1/2 of total due at time of reservation.
· Balance is due 45 days before arrival. Group contracts may have different payment guidelines by mutual agreement.
OUR DEPOSIT POLICIES:
FOR INDIVIDUAL ROOMS, we have a per-room POLICY, as follows:
· 7 nights or less – payment in full due at time of reservation.
· More than 7 nights -1/2 of total due at time of reservation. Balance due 45 days before arrival.
FOR PRIVATE HOUSES, we request a security deposit and 1/2 payment at the time of booking. Final payment is due before arrival. Deposits are refunded after final cleaning with no unusual cleaning or damage concerns noted.
PAYMENT METHODS:
We accept Visa, Master Card, AmEx and Discover credit cards. When making reservations by phone, we will charge your credit card and will also ask for the three-digit security number (located on the back), billing address, postal zip code and country. If you make your reservation online, we’ll need this information by separate email right away.
Guests with Mexican bank accounts may also make a direct Bancomer deposit.
Even though we prefer payment to be made in cash or check, in pesos or US dollars, a credit card number is required to make an online reservation, and we will need to see your credit card at the time of check in. We will use it to charge for incidentals or as a security measure against property damage.
Reservations are considered confirmed when your deposit is received and deposited. We will notify you by email when this occurs.
OUR CANCELLATION / REFUND POLICY:
Because we are a small guesthouse, we attempt to keep all our rooms occupied. If your plans should change, please give us ample notice to re-rent rooms.
* Forty-five days (or more) in advance – full refund less a $100 USD processing fee per room.
* Less than forty-five days to 7 days in advance – full refund less 50% ($100 USD min).
* Less than 7 days in advance – no refunds.
* For the above noted cancellations, if we readily re-rent the space we were holding for you, we may be able to increase the refund amount only if you have booked directly with us by phone, email or our website.
*Our flexibility for deposits, cancellations and refunds is more limited with on-line travel agency reservations. We suggest travel insurance if you think your plans may change.
Group reservations require a $1000.00 USD non-refundable booking fee to hold a reservation. This fee will be applied to the balance due, according to the payment schedule for groups.
You make it more likely that we can re-rent your reserved space if you tell us as soon as you know you need to cancel. You are welcome to send us a follow-up email to see if we were able to re-rent and in a position to give you an additional refund.
Reservation Cancellation Policies for Home Rentals
A 10% cancellation fee will be charged for canceled reservations. Advance payments less the cancellation fee are refunded according to the following schedule:
Cancellation Notice on Home Rentals:
60 days prior to the date of arrival: 75%
30 days prior to the date of arrival: 50%
Less than 30 days prior to the date of arrival: 0%
Rates and policies are subject to change and vary during high impact periods and special requests.
Rates may be changed at any time and are valid when confirmed and a deposit is accepted.
If for some reason the Casa de la Noche is unable to deliver the property during the specified time, the we will attempt to find a comparable property to the satisfaction of the guests. If Renter cannot be satisfied, CDLN will return all monies collected up to that point.
WORKSHOP CANCELLATION POLICY FOR CASA DE LA NOCHE SPONSORED WORKSHOPS:
Your deposit is fully refundable for up to one week after reservation.
After that week, deposits and further payments are no longer refundable if your space is not filled by another student. Should you cancel and we are able to fill your room with another student, we will refund your deposit less a $100 administrative fee, or a full value gift certificate for your next stay within the year.
If the workshop is cancelled by your workshop leader, we will attempt to reschedule for a later date and you will receive priority opportunity to participate at this year's rates. In the event you can not attend, you will receive a full refund.
Privately sponsored workshops may have a different cancellation policy. Please review the cancellation of each workshop or retreat carefully, as they may differ!
ALL ROOMS ARE DESIGNATED NON-SMOKING, AND IN CONSIDERATION OF GUESTS WITH ALLERGIES, NO PETS ARE ALLOWED.
There are no exceptions to these policies.